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BitStarz recognizes the importance of responsible gaming practices to ensure that players maintain control over their gambling habits. To support this goal, we have implemented various measures to promote safe and enjoyable gameplay.
Self-Exclusion: BitStarz offers a permanent self-exclusion option for players who wish to take a break from our platform. This feature can be accessed through the account settings section of the website or mobile app. Once activated, the player's account will be closed, and they will not be able to access their account or place bets.
Deposit Limits: To help players manage their bankroll, BitStarz allows them to set deposit limits on a daily, weekly, or monthly basis. This feature can be found in the account settings section of the website or mobile app.
Time-Outs: In addition to self-exclusion, BitStarz offers time-out options for players who wish to take a break from our platform without closing their account permanently. Time-outs can be set on a daily, weekly, or monthly basis and can be accessed through the account settings section of the website or mobile app.
Reality Checks: BitStarz provides reality checks to help players monitor their gaming habits and avoid problem gambling. Reality checks are pop-up messages that appear at regular intervals during gameplay, reminding the player of their playing time and balance.
Account Closure: If a player has closed their account through self-exclusion or time-out and wishes to reopen it in the future, they can do so by contacting our customer support team. However, please note that we will require documentation from the player to verify their identity and ensure that they are not attempting to reopen an account that was closed due to problem gambling.
Additional Support: For players who may be experiencing problems with their gaming habits or would like to discuss ways to improve their responsible gaming practices, BitStarz offers a variety of resources:
To access these resources or discuss your concerns with one of our dedicated customer support agents, please visit the BitStarz website or mobile app and navigate to the "Support" section.
